Please find below all of our frequently asked questions. Is your question not answered? Not to worry, head over to our contact page to get in touch and we will be happy to answer.
Yes. Anyone can have a Careline alarm as long as you have a landline telephone and live in the South Somerset District Council area. If you don’t have a landline a Smart Hub might be suitable.
No. There is no minimum contract length, although we ask all of our clients to give a month's notice if they no longer require the alarm
Simply contact us here or phone us on 01935 479815 to arrange a free, no-obligation demonstration. If you like Careline we can get you up and running right away.
If we can't hear you or you can't hear us when you press your alarm, we will call you by phone. If you don't answer we will call your emergency contacts or the emergency services. We will always act on every call we receive until help is on its way.
Up to 50m, but we will always test the pendant range for your property and garden when we visit.
Many clients are exempt from VAT due to illness or disability. We will discuss this with you when you call or at your demonstration.
Yes, we are a member of the Telecare Services Association (TSA), our membership number is TSA216